FAQ'S
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How long will my item take to ship?
Our average shipping time is 3-5 business days from when your order starts processing. To check the status of your order, log in to your account via our app and go to your order history and click on the order you are inquiring about. If you have any questions, you can always check in with our Customer Service team by emailing customerservice@walkerroseboutique.com
Do you have a first time customer discount?
Yes! You can use the code: APP20 to save 20% off your first order!
Please note: APP20 is for your first order only. Creating multiple accounts to utilize the code will result in removal from our shopping platform, and potential further action for fraudulent activity.
What do I do if I have a problem with my order?
Our customer service team is happy to help you! You can send them an email at customerservice@walkerroseboutique.com and include your order number and inquiry information and they will be back with you within 24 business hours.
I emailed customer service. How long will it take to hear back?
Our rocking customer service team answers all emails within 24 business hours (excludes weekends, holidays, and after hours (our business hours are 9AM CST - 5 PM CST).
What is your exchange/return policy?
You can find our full returns and exchange policy here: Returns | Walker Rose Boutique
What is your cancellation policy?
Orders may not be cancelled or changed after checkout is complete. Please review your cart carefully prior to placing your order to ensure all sizes and styles are correct.
Where are you located?
Although we are an online-only boutique, our shipping warehouse is located in Fort Worth, TX. All items ship directly from our warehouse to your doorstep.
If you have placed an order for local pickup, you can pick up orders in FULFILLED status at our warehouse at:
1321 Markum Gate Way Suite 300
Fort Worth, TX 76126
Pickup hours are M-F from 9am-4pm.